Delivery costs of orders shall be borne by Users and such costs shall be indicated on invoices. If a User places several orders on the same day, these are taken into account separately in terms of delivery costs. The Provider reserves the right to change delivery charges and such changes shall become effective at the same time as they appear at the Webshop. Such changes shall not affect the purchase price of products ordered.
The Provider shall perform the services ordered at the Webshop at the place (delivery address) indicated in the order confirmation sent to the User in e-mail. In case of delivery to a delivery address, the Provider shall use the services of GLS General Logistics System Hungary Kft. (“GLS”).
Packages shall be delivered on workdays between 8 a.m. and 5 p.m. In case a User is not at home during this period, it is recommended to provide their workplace (or other available) address as delivery address. Contact by phone significantly helps couriers find addresses so it is recommended to provide a mobile phone number during registration. If the purchase is not made by cash on delivery, but through the surface of Paypal or CIB Bank, the value of the order and delivery will be settled in advance. Therefore, in this case, do not pass on either the purchase price or the delivery cost to the courier.
Users shall visually inspect packages in the course of acceptance while the courier is present and record any detected damages of packages in a protocol. After taking a protocol, Users may choose to return externally damaged packages or accept them, which is to be recorded in the protocol. Packages may only be unpacked following acceptance, or, in case of packages paid by cash on delivery, after paying the full amount of cash on delivery. Accepted packages shall at all times be left by couriers at the delivery address and not returned. If a product in an accepted package is damaged, it shall be recorded in a protocol by the courier. No complaints made later on and without a protocol shall be accepted.
GLS courier service shall attempt delivery several times. In case delivery attempts fail several times, packages are automatically returned to the Provider’s warehouse. If a User refuses to accept a package, no further delivery attempts shall be made and such package is automatically returned to the Provider’s warehouse. Costs of failed deliveries shall be fully borne by Users, including the fee of deliveries and returns to the Provider’s warehouse. In case of a failed delivery, the Provider shall contact the User at the e-mail address provided during registration in order to arrange further actions.
Products may only be delivered again if supplemental and repeated delivery costs are transferred in advance. In case the User does not request a further delivery or cannot be contacted within thirty (30) calendar days, the Provider shall return to the User the amount transferred in advance by the User (the amount of product price and delivery costs) minus delivery costs incurred.
Products may be ordered exclusively by home delivery and are not available in person.
Shipping fees within the EU:
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Shipping fees within Hungary:
GLS:
Free delivery for orders over HUF 10,000.
For orders of HUF 10,000 or less:
GLS Home delivery - Pay on delivery: 2515 Ft.
GLS Home delivery - Online payment: 1550 Ft.
GLS parcel terminal: 1550 Ft.
MPL:
MPL Home delivery: 0-10 kg: 1567 Ft. , 10-20 kg: 2354 Ft. , 20-40 kg: 4717 Ft.
MPL parcel terminal: 0-20 kg: 780 Ft.
MPL parcel point: 0-20 kg: 780 Ft.
MPL postal pick-up: 0-20 kg: 780 Ft.
Users may select a payment method for each delivery method. By launching the payment process, Users may place their orders automatically through the CIB Bank payment system at CIB Bank’s own payment interface, using their VISA or MASTERCARD cards. Bank card details shall not be provided to the Provider but managed by CIB Bank’s secure system only. In case a User has a valid PAYPAL account, orders may be placed using PAYPAL’s payment services. Users may make payments securely at that system’s payment interface by logging in their account. Customers who choose cash on delivery must pay the courier the purchase price of the product and the cost of delivery at the place of delivery, in cash or by credit card.
In the event of errors or omissions in the products or prices in the Webshops, the Provider reserves the right to correct them. In such a case, the Provider will inform the Consumer of the new data immediately after the error has been detected or modified. The Consumer may then confirm the order once more or withdraw from the contract.
The total amount payable includes all costs based on the order summary and confirmation letter. The invoice is sent to the Consumer electronically, while the warranty card, depending on the product and the distributor, may be sent with the product or is available in the downloads menu of the website at all times. The Consumer shall inspect the parcel in front of the courier upon delivery, and in case of any damage to the product or the packaging, the Consumer shall request a report to be taken, and in case of damage, the Consumer is not obliged to accept the parcel. The Service Provider does not accept any subsequent complaints without a record.
After providing the required data, the Consumer can click on the “Order” button to send their order, but before that they can check the data provided once again, send a comment with their order, or send us an e-mail with any other request related to the order. By placing an order, the Consumer acknowledges that a payment obligation arises.
Changing incorrectly provided data: in any case, before completing the order process, the Consumer can go back to the previous phase and correct the data entered. (During the ordering process it is possible to view or modify the contents of the basket; if the basket does not contain the quantity the Consumer wishes to order, they can enter the number of items in the quantity column. If the Consumer wishes to delete the products in the basket, they can click on the “X” or “delete” button. During the ordering process, the Consumer will always have the possibility to correct / delete the data entered.)
