How long is the warranty period for Nosiboo products?
The warranty for each electric Nosiboo nasal aspirator is valid for 24 months after the purchase date. It will be only validated if the device was used according to its intended purpose and does not bear signs of damage.
For information on the proper use of your Nosiboo, please refer to the User manual that came with the device or it can be found on our website as well. Please check the serial number of your device to make sure you read the relevant document on the website: https://en.nosiboo.eu/downloads/
The serial number is located at the bottom of the device with the format NO0XXX XXXX XXXXX.
I believe my device is defective as it does not operate as it used to. What should I do?
Please read the Troubleshooting guide and Malfunction management guide chapters of the User manual.
If the problem has been resolved, you can keep on using your Nosiboo.
If the malfunction is present while
the device was used according to its intended purpose the device is covered by the warranty.
If the warranty is not valid anymore, or if the device wasn’t used according to its intended purpose, our service station will perform an inspection on the defective Nosiboo and inform you about the repair cost.
I checked my device and it was used as described in the User manual, but I still experience unusual issues while using it. What should I do?
In this case, please contact the distributor you purchased the product from. You will need an invoice and / or the warranty card.
Can I send my device directly to the Nosiboo service station?
Of course, you can validate your warranty this way as well. In this case, please contact our customer service at customerservice@nosiboo.com, our colleagues are happy to help you.
My Nosiboo is defective. What is the procedure for warranty and non-warranty cases? Who bears the shipping costs?
If a malfunction occurs, the best solution is to have our technicians inspect the device as the problem is often difficult to detect at a distance.
I purchased my Nosiboo at a distributor:
If you bought your device at one of our distributors, you can contact them. They will act according to their general terms and conditions.
Naturally, you may also contact us and send your device to our service station at your expense. If the device was used as intended, we will send the repaired device back to you at our expense. You must present a copy of your receipt/invoice as proof of the date of sale.
If the inspection confirms that the device wasn’t used as intended, we will contact you and inform you of the repair and delivery costs.
I purchased my Nosiboo in the manufacturer’s webshop:
If you purchased your Nosiboo in our webshop, please contact us at customerservice@nosiboo.com.
How much time does it take to perform the service process?
The service process takes approximately one week.
Is there a warranty for the repaired device or its spare parts?
Yes there is! We offer a 2 years warranty if the device was used as intended. The warranty does not apply to consumable spare parts. (Spare parts like these include eg. Colibri/ Penguin head, nose tip, air mesh and the Nosiboo Pro’s tube connector and connecting tube.) You can also find information about this on the service sheet that came with your device.
In what cases does the warranty not apply?
Problems that are caused by overuse, abuse, misuse, unauthorized transformation, foreign intervention, foreign repair or assembly (inspection proves), improper storage, industrial use, elemental damage, external factors such as contaminations, liquid and nasal discharge in the engine compartment, current fluctuations, damages due to Act of God and failure to follow the instructions described in the User manual, or improper cleaning and maintenance are not covered by the warranty.
The warranty is not valid in the event of damage, illegibility or lack of markings, serial number, labels or inscriptions which are there for the identification of the product. In case any correction, deletion, overwriting or incorrect data is registered on the warranty card, the warranty card is invalid, and therefore the warranty does not apply.
